Course Description

Effective de-escalation skills are critical to maintain safety for employees and their workplaces. Without them, workplaces can feel unsafe and unpredictable, impacting culture, wellbeing, trust and productivity.

WorkSafe claims, staff absences and even resignations can become a quick reality, whilst reputational damage can have broad negative consequences.

A simple, practical approach that can prevent workplace escalations can provide a multitude of benefits. Likewise, learning effective strategies that keep everybody safe and limit the potential harm from a workplace escalation, can mean the difference between a robust, happy and functional workplace and a fearful, distrusting and dysfunctional workplace.

This easy paced, online webinar, will teach you everything you need to know about escalation triggers, effective strategies for their prevention and reliable responses that can limit the impact from workplace escalations.

Our highly effective method, Stay S.A.F.E.R.®  provides a clear, 5 step strategy for preventing and responding to workplace escalations.

 Participants will learn how to:

  • Identify influencing factors for risky, demanding, provocative and challenging behaviours
  • Understand the factors that influence a more functional engagement with people impacted by a history of trauma and relationship dysfunction
  • Deconstruct relationship challenges faced and common traps and pitfalls in our response
  • Implement an effective process for an enhanced functional and emotionally contained relationship engagement.

Costs 

  1. Blended learning option (online course taken at participant’s own pace then half-day masterclass at venue organised by customer):  $275 per person; minimum 15, maximum 30 participants per masterclass .
  2. Whole day live training option : $350 per person; minimum 15, maximum 30 participants 


 

Course curriculum

  • 1

    Introduction

    • Course Introduction

    • Introduction - Lesson 1

    • Slides Lesson 1

    • Lesson 1 MCQs
  • 2

    Manage Your Self - Lesson 2

    • Manage Your Self - Lesson 2

    • Slides Lesson 2

    • Lesson 2 MCQs
  • 3

    Lower Arousal - Lesson 3

    • Lower Arousal - Lesson 3

    • Slides Lesson 3

    • Lesson 3 MCQs
  • 4

    Adopt a Solution Focus - Lesson 4

    • Adopt a Solution Focus - Lesson 4

    • Slides Lesson 4

    • Lesson 4 MCQs
  • 5

    Plan for Emergencies - Lesson 5

    • Plan for Emergencies - Lesson 5

    • Slides Lesson 5

    • Lesson 5 MCQs
  • 6

    Review, Reflect, Revise - Lesson 6

    • Review, Reflect, Revise - Lesson 6

    • Slides Lesson 6 Part A

    • Slides Lesson 6 Part B

    • Lesson 6 MCQs

    • Copy of S.A.F.E.R. Feedback survey
  • 7

    Summary

    • Summary
  • 8

    Resources

    • Resources

Forensic Consultant Psychiatrist

Andrew Carroll

Andrew is a forensic psychiatrist who has worked in public mental health for over 25 years in both Australia and the UK. He has extensive experience working in a range of services including inpatient units, crisis teams, community teams and prison clinics. He worked for 6 years on a rehabilitation unit at the high secure Thomas Embling Hospital in Melbourne. Currently, he works as the visiting psychiatrist to a large men’s prison in Victoria. He also has a busy private practice, which involves forensic assessment work for various agencies including Victoria Legal Aid, the Drug Court, the Office of Public Prosecutions, MACNI (the Multiple and Complex Needs Initiative), Department of Health and Human Services (Victoria) and the TAC. He regularly provides expert medicolegal opinions for private law firms, including opinions regarding ‘standard of care’ in the context of claims of negligence against mental health services. He has published extensively in the field of risk assessment, forensic mental health service provision, clinical decision-making and violence. He previously held the role of Senior Lecturer in Forensic Psychiatry at Monash University and is now an Associate Professor (Adjunct) at the Centre for Forensic Behavioural Science at Swinburne University of Technology. He also holds an honorary role at the University of Melbourne Department of Psychiatry.

Co Director

Brett Bridges

Brett is a practising mental health clinician, mental health consultant, educator, trainer and therapist. His extensive experience includes the specialist fields of personality disorder, acute mental health, complex care, forensic mental health, alcohol and other drugs, intellectual disability and corrections. He has previously held senior clinical roles at Spectrum (Personality Disorders Service for Victoria) and Forensicare (Victorian Institute of Forensic Mental Health). Brett has demonstrable success in consulting to organisational and systemic complexity and challenge, activating critical thinking, enhanced practices and key interventions that will enable a more functional and capable response to clients with mental health issues. This includes utilising recovery focused and trauma informed thinking in response to complex care issues and significant risk challenges. Brett is highly skilled in engaging multiple service providers in complex care scenarios where hostile or fractured work practices, systemic anxiety, dysfunction and paralysis have emerged. His services include: education, training, consultation, supervision and primary intervention.